At store.heydudesfc.us, we aim to provide a positive shopping experience. If an item does not meet your expectations, we offer a reasonable exchange and return policy.
Return & Exchange Conditions
- Requests must be made within 30 days of order delivery.
- Items must be returned in original condition, unworn, unwashed, and with original tags attached.
- Items that have been used, altered, or damaged after delivery cannot be accepted.
- Certain promotional or clearance items may be excluded from returns or exchanges.
Request Procedure
Please contact our support team before sending any item back. Once your request is reviewed, return instructions will be provided.
Returned packages should be shipped using a verifiable tracking service. Return shipping costs are the responsibility of the customer unless the issue is caused by our fulfillment error.
Exchange Handling
Approved exchanges will be processed after the returned item has been received and inspected. Replacement items are typically dispatched within 3 business days, subject to stock availability.
Refund Processing
- Refunds are issued only to the original payment method.
- Shipping charges are not refundable unless the return is due to our mistake.
- Refunds are processed within 3 business days after inspection approval.
- Final posting time depends on your payment provider.